Privacy policy
Privacy Policy
Last updated: April 5, 2026
At Thrift From Home, your privacy matters to us. This policy explains what information we collect, how we use it, and how you can reach us with any questions. By using our website, placing an order, or using our delivery, pickup, or virtual shopping services, you agree to the practices described here.
Information We Collect
We may collect the following types of personal information when you interact with our store:
- Contact details – name, email address, phone number, billing and shipping address
- Payment information – credit/debit card details, payment confirmations (processed securely by Shopify; we do not store this data)
- Account details – username, password, settings, preferences
- Order details – items you view, add to cart, purchase, return, or exchange
- Communications – messages you send us (such as support requests or order questions)
- Device & usage info – IP address, browser type, device type, and activity on our site (via cookies and analytics tools)
We may also collect information when you schedule deliveries, pickups, or virtual shopping appointments.
How We Use Your Information
We use your information to:
- Process, deliver, ship, and manage your orders, including scheduling deliveries, pickups, and virtual or phone orders
- Provide customer support and respond to questions
- Improve and personalize your shopping experience
- Send order updates, promotions, or newsletters (you can unsubscribe anytime)
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
Sharing Your Information
We may share your personal information with:
- Shopify (our store platform and payment processor)
- Service providers such as delivery services, shipping carriers, IT providers, and payment processors
- Marketing partners (for personalized ads and email marketing, if you’ve opted in)
- Law enforcement or regulators if legally required
We do not sell your personal information.
Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal information
- Ask us to correct or delete your information
- Opt out of marketing emails or targeted advertising
- File a complaint with your local privacy authority
You can exercise these rights by contacting us.
Security & Retention
We take reasonable measures to keep your information secure. However, no system is completely secure, so we cannot guarantee 100% protection.
We only keep your personal information as long as necessary to provide services, comply with the law, or resolve disputes.
Children’s Privacy
Our services are not intended for children. We do not knowingly collect data from anyone under the age of majority in your region.
International Transfers
Because Shopify powers our store, your data may be stored or processed in other countries where Shopify and its partners operate.
Updates to This Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above.
Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at: