Thrift From Home · Washington, DC
Frequently Asked Questions
Quick answers about shopping, delivery, consignment, donations, and our free property cleanout and junk removal program.
Shopping & Delivery
How quickly are orders delivered or shipped?
Most local orders are delivered the same day or within 24 hours. Shipped orders are normally processed within 2 business days, and tracking is provided once the order is on the way.
Do you offer local delivery and pickup?
Yes. We offer local delivery in Washington, DC and nearby areas, and scheduled pickup is available by request. Delivery pricing depends on distance and order total.
How do I place an order?
You can order directly through the website, call or text us, or shop with us through a virtual or live-shopping experience.
What payment methods do you accept?
Website checkout accepts the payment methods shown at checkout. For assisted local orders, contact us and we can confirm the available payment options for your order.
What is your return policy?
Return options depend on how the order was fulfilled and the item involved. Please review our current refund policy or contact us if there is a problem with your order so we can help.
Are your items new or used?
We carry a mix of new, pre-owned, vintage, and collectible items. Each listing includes condition details so you know what to expect.
How often do you add new inventory?
New items are added regularly, and many items sell before everything we have makes it onto the website. You can also use our Help Me Find It service if you are looking for something specific.
Consignment
How much do I earn on consignment items?
Our standard consignment split is 50% of the final sale price unless another arrangement is agreed to in advance.
How does consignment work?
We handle the selling process for accepted items, including photos, research, pricing, listings, marketing, and customer communication. See our consignment page for the full process.
Do you offer pickup for consignment items?
Yes. We can coordinate local pickup or a drop-off arrangement depending on the items and your location.
What happens if my item does not sell?
We will work with you on the next step, which may include a price adjustment, return, donation, or another agreed option.
Do I need to prepare items before consigning?
Items should generally be clean and in good sellable condition unless we make another arrangement with you in advance.
Do you accept furniture on consignment?
We consider furniture based on the piece, condition, size, demand, and pickup logistics. Call or text photos to (202) 280-2727 and we can take a look.
Donations
Do you offer free donation pickup?
Yes. We provide free pickup for accepted donations in our local service area. See donation pickup details.
What items do you accept for donation?
We consider clothing, shoes, accessories, home goods, small furniture, collectibles, décor, and many other usable items. Acceptance depends on condition, size, demand, and pickup logistics.
Is donation pickup the same as a property cleanout?
No. Donation pickup is for accepted donated items. If you need a room, house, estate, rental, storage unit, or other property cleared, use our Free Property Cleanouts & Junk Removal program instead.
Free Property Cleanouts & Junk Removal
Is the cleanout really free?
Yes. Once we accept your project as a qualifying job, the agreed cleanout service is completely free from start to finish. We confirm what is included before work begins, so there is no surprise cleanout charge afterward.
How can you provide a cleanout for free?
The contents we recover can support our local thrift operation through reuse, repair, repurposing, donation, and resale. We assess every project first to make sure the complete job fits our program.
What kinds of cleanouts do you provide?
We assess estate cleanouts, home and residential cleanouts, storage unit cleanouts, rental and eviction cleanouts, commercial cleanouts, and qualifying junk removal and item pickup requests.
What qualifies for a free cleanout?
We consider the complete project, including the type and amount of contents, access, location, timing, and whether the overall job fits our program. Qualification is confirmed after we review or assess the property.
Do you clear entire houses and estates?
Yes. Complete property cleanouts are the main focus of the program. Once the items being kept are removed or clearly set aside, we can assess the remaining contents and the full removal project.
Can you remove only one item or a few items?
Yes, we consider smaller requests too. Single-item, several-item, and defined junk-removal projects are accepted based on whether the overall request fits our program.
Do I need to sort, box, or haul everything first?
No. You do not need to prepare the remaining contents for us. Anything you are keeping should be removed or clearly set aside before the assessment.
Do you provide house cleaning after the cleanout?
Our standard service focuses on contents removal. If cleaning is needed afterward, tell us during the assessment and we can discuss whether it can be included by agreement.
How long does a cleanout take?
It depends on the size of the property, amount of contents, access, and your deadline. Some jobs can be completed in one day while others are scheduled across multiple days.
What happens to the items you remove?
We work to give useful belongings another life through reuse, repair, repurposing, donation, or resale when practical. Other material included in the accepted cleanout is handled as part of the agreed service.
What areas do you serve?
We serve Washington, DC and the surrounding DMV area. Tell us the property location when you request an assessment and we will confirm availability for the job.
How do I request a cleanout?
Start with the cleanout program overview and choose the service that fits your situation. When you are ready, call or text (202) 280-2727 and we can talk through the property and next steps.
Still have a question?
Call or text us at (202) 280-2727 or use our contact page. We are happy to help you figure out the right next step.