Frequently Asked Questions | Thrift Delivery, Pickup & Consignment Washington, DC | Thrift From Home
Get answers about thrift delivery, donation pickup, consignment services, and free junk removal in Washington, DC.
Frequently Asked Questions
🛍️ Shopping & Delivery
Q: How quickly are orders delivered or shipped?
A: Most local orders are delivered the same day or within 24 hours. Orders that require shipping are processed within 2 business days, and you’ll receive tracking once your order is on the way.
Q: Do you offer local delivery and pickup?
A: Yes! We offer local thrift delivery and free pickup within approximately 15 miles of zip code 20020. Delivery pricing is based on distance and order total.
Q: How do I place an order?
A: You can shop in whatever way feels most comfortable:
- Order directly through our website
- Call or text us to place an order
- Schedule a virtual shopping experience
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as PayPal, Cash App, Zelle, and Venmo.
Q: What is your return policy?
A: For local delivery orders, we offer flexible return options. If something doesn’t work for you, reach out and we’ll work with you to find a fair and simple solution. Refunds are issued as store credit at Thrift From Home’s discretion.
For shipped orders, all sales are final unless an item arrives damaged or significantly misdescribed. If that happens, please contact us within 7 days of delivery.
Q: Are your items new or used?
A: We carry a mix of new, gently used, vintage, and collectible items. Each listing will include details about the item’s condition.
Q: How often do you add new inventory?
A: New items are added daily, so there’s always something new to discover.
🤝 Consignment
Q: How much do I earn on my items?
A: You receive 50% of the final sale price for each item sold.
Q: When do I get paid?
A: In some cases, we’re able to provide payment within 24 hours of a sale. Payment methods include PayPal, Cash App, Zelle, Venmo, or check.
Q: Do you offer pickup for consignment items?
A: Yes! We offer local pickup or can coordinate a drop-off — whatever works best for you.
Q: What happens if my item doesn’t sell?
A: We’ll work with you on next steps, which may include discounting, returning, or donating the item based on your preference.
Q: Do I need to prepare items before consigning?
A: Items should be clean and in good, sellable condition. This helps them sell faster and ensures the best results, unless other arrangements have been made with us in advance.
Q: Do you accept furniture on consignment?
A: We accept select furniture pieces in good condition. You can call or text photos to confirm before scheduling pickup.
📦 Donations & Item Pickup
Q: Do you offer free donation pickup?
A: Yes! We provide free donation pickup services in Washington, DC and surrounding areas for gently used items.
Q: What items do you accept for donation?
A: We accept most items including clothing, shoes, accessories, home goods, small appliances, and more — as long as items are in good, usable condition.
Q: Do you offer junk removal?
A: Yes, we provide free junk removal on select items that can be reused, repurposed, or resold. Our goal is to keep as many items as possible out of landfills.
Q: How do I schedule a donation or item pickup?
A: You can call or text us or complete our pickup request form, and we’ll coordinate a convenient time.
📍 Service Area
Q: What areas do you serve?
A: We serve Washington, DC and surrounding areas within approximately 15 miles of zip code 20020. If you’re unsure, please call or text us and we’ll be happy to confirm.
💬 Still Have Questions?
If you don’t see your question here, feel free to call or text us at (202) 830-0527 — we’re always happy to help.